Return & Refund Policy

Thank you for shopping with UNDG OFFICIAL. We appreciate your support.

As a product provider, we strive to deliver high-quality products that meet your needs and expectations. However, we do not offer any return services at the moment. Once goods are sold, they are strictly non-refundable and non-exchangeable.

1. Order Inspection

Customers must inspect their order within 7 days of receiving the package to ensure the items are correct and in good condition. We will not process any claims for items that have been worn or used.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your package through:

We will assess your case and provide further assistance accordingly.

3. Contact Us

For any product-related questions before purchase, feel free to reach out via:

Shipping Policy

1. General Information

At UNDG OFFICIAL, we strive to provide a smooth and efficient shipping process for all our customers. The following policy outlines our shipping terms and conditions. Please read it carefully before making a purchase.

2. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays).

3. Shipping Rates & Delivery Estimates

  • Shipping Costs: Calculated at checkout based on weight, dimensions, and destination.

  • Estimated Delivery Times:

    • West Malaysia Shipping: 3-5 business days

    • East Malaysia Shipping: 7-9 business days

    • International Shipping: 7-14 business days

Note: Delivery times are estimates and may be affected by customs procedures, natural disasters, or other unforeseen circumstances.

4. Order Tracking

Once we begin processing your order, you will receive an email with a tracking number. Your order is expected to be shipped within 2 business days. You can use the tracking number to monitor your package via our website or the carrier's website.

Customers are responsible for tracking their own packages. If you notice any issues or abnormalities with the delivery, please contact our customer service immediately for assistance.

5. Customs, Duties, and Taxes

For international orders, any customs fees, duties, or taxes imposed by the destination country are the customer’s responsibility. We are not responsible for delays due to customs procedures.

6. Contact Information

If you have any questions about these Terms, please contact us at:

Email: team@undg.com.my

退货与退款政策

感谢您选择UNDG OFFICIAL，我们十分珍惜您的支持。

作为产品供应商，我们致力于提供高质量的产品，以满足您的需求和期望。然而，目前我们 不提供退货服务，所有售出的商品 一概不可退换或退款。

1. 订单检查

顾客需在 收到包裹后的 7 天内 检查订单，确保商品正确且无损坏。若商品已被穿戴或使用，我们将不予处理任何相关索赔。

2. 损坏或有缺陷的商品

若您收到损坏或有缺陷的商品，请在 收到包裹后的 7 天内 联系我们：

我们将审核您的情况，并提供相应的协助。

3. 联系我们

如需在购买前咨询商品相关问题，欢迎通过以下方式联系我们：

运输政策

1. 基本信息

UNDG OFFICIAL 致力于为所有顾客提供 顺畅且高效的物流服务。以下是我们的运输条款，请在购买前仔细阅读。

2. 订单处理时间

所有订单将在 1-2 个工作日内处理（不包括周末和公共假期）。

3. 运费与预计配送时间

  • 运费：根据重量、尺寸及目的地计算，结账时显示具体费用。
  • 预计配送时间：
    • 西马：3-5 个工作日
    • 东马：7-9 个工作日
    • 国际配送：7-14 个工作日

注意：以上配送时间仅供参考，可能因清关程序、自然灾害或其他不可控因素而有所延误。

4. 订单追踪

订单开始处理后，您将收到 含有追踪号码的电子邮件。预计 2 个工作日内 发货，您可使用该追踪号码在官网或物流公司网站查询包裹状态。

顾客需 自行追踪包裹，若发现物流异常，请立即联系我们的客服团队，以获得进一步协助。

5. 关税、进口税与附加费用

对于国际订单，目的地国家可能会征收 关税、进口税或其他附加费用，这些费用需由顾客自行承担。我们 不负责因清关程序导致的延误。

6. 联系方式

若对运输条款有任何疑问，请通过以下方式联系我们：