Return & Refund Policy & Shipping Policy

Thank you for shopping with UNDG OFFICIAL. We appreciate your support.

As a product provider, we strive to deliver high-quality products that meet your needs and expectations. Please read our policy carefully before purchasing.

1. All Sales Are Final

All orders are final. We do not accept returns, exchanges, or refunds due to change of mind, incorrect size selection, or personal preference.

2. Inspection Period

Customers must inspect their order within 7 days of receiving the package.
Please ensure all items are correct and in good condition.

Claims will not be accepted for items that have been:

  • Worn

  • Used

  • Washed

  • Had tags removed

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.

Contact us via:

Photos or videos may be required for verification.
UNDG OFFICIAL reserves the right to make the final decision in all cases.

4. Contact Us

For any product-related questions before purchase, feel free to reach out via:

Shipping Policy

1. Order Processing

Orders are processed within 1–2 business days, excluding weekends and public holidays.

2. Shipping Rates & Delivery Estimates

Shipping fees are calculated at checkout based on weight, dimensions, and delivery destination.

Estimated delivery time (for reference only):

  • West Malaysia: 3–5 business days

  • East Malaysia: 7–9 business days

  • International: 7–14 business days

Delivery times may vary due to customs clearance, weather conditions, or other unforeseen circumstances.

3. Order Tracking

Once your order is processed, a tracking number will be sent via email.
Customers are responsible for tracking their own parcels.

If any delivery issues occur, please contact customer service immediately.

4. Customs, Duties & Taxes

For international orders, all customs duties, taxes, or additional charges imposed by the destination country are the customer’s responsibility.

UNDG OFFICIAL is not responsible for delays caused by customs procedures.

5. Delivery Failures

UNDG OFFICIAL is not responsible for failed deliveries due to:

  • Incorrect or incomplete address information

  • Uncollected parcels

Any re-shipping costs will be borne by the customer.

退货与退款政策 & 运输政策

感谢您选择 UNDG OFFICIAL，我们非常感激您的支持。

作为商品提供方，我们致力于提供高质量的产品。请在下单前仔细阅读以下政策内容。

1. 所有销售均为最终销售

所有订单一经确认即视为最终销售。
因个人原因（包括但不限于改变主意、尺寸选择错误、不符合个人喜好等），恕不接受退货、换货或退款。

2. 订单检查期限

顾客须在收到包裹后的 7 天内 检查商品，并确认商品正确且完好无损。

以下情况将不受理任何索赔：

  • 已穿戴

  • 已使用

  • 已清洗

  • 吊牌已拆除

3. 商品损坏或瑕疵

如您收到的商品存在损坏或瑕疵，请于收货后 7 天内 与我们联系。

联系方式：

我们可能会要求提供照片或视频作为审核依据。
UNDG OFFICIAL 保留所有案件的最终决定权。


4. 联系方式

如您在购买前或购买后对商品有任何疑问，欢迎通过以下方式联系我们：

运输政策

1. 订单处理时间

订单将在 1–2 个工作日 内处理（不包括周末及公共假期）。

2. 运费与预计配送时间

运费将在结账时根据商品重量、尺寸及配送目的地自动计算。

预计配送时间（仅供参考）：

  • 西马：3–5 个工作日

  • 东马：7–9 个工作日

  • 国际：7–14 个工作日

实际配送时间可能因清关、天气或其他不可控因素而有所延误。

3. 订单追踪

订单处理完成后，系统将通过电邮发送追踪号码。
顾客需自行追踪包裹状态。

如发现物流异常，请立即联系我们的客服团队。

4. 关税与税费

国际订单所产生的任何关税、税费或附加费用，均由顾客自行承担。

因海关程序导致的任何延误，UNDG OFFICIAL 概不负责。

5. 配送失败责任

因以下原因导致的配送失败，UNDG OFFICIAL 不承担责任：

  • 地址填写错误或不完整

  • 包裹无人领取

重新寄送所产生的费用将由顾客自行承担。