Account Cancellation Policy

At UNDG OFFICIAL ("us", "we", or "our"), we respect your right to discontinue using our services. This Account Cancellation Policy outlines the process and conditions for canceling your account.

1. How to Cancel Your Account

To request the cancellation of your UNDG OFFICIAL account, please contact our customer support team using one of the following methods:

Email: team@undg.com.my

2. Effects of Account Cancellation

  • Account cancellation will result in the permanent deletion of all associated data, including order history and saved preferences, which cannot be recovered.

  • Your access to our services will be immediately revoked.

  • Any remaining store credits, rewards, or membership benefits will be forfeited.

  • Your personal information will be handled in accordance with our Privacy Policy.

  • Certain data may be retained for legal or regulatory compliance purposes.

3. Important Considerations Before Cancellation

Before requesting account cancellation, please ensure that:

  • All outstanding payments or pending transactions are resolved, as unresolved issues may delay the cancellation process.

  • You have downloaded any necessary information, as deleted data cannot be restored.

In some cases, we may require additional verification to confirm your identity and protect your data.

For more details on account management and cancellation, please refer to our Terms of Service and Privacy Policy on the UNDG OFFICIAL website.

4. Contact Us

If you have any questions or need assistance, please contact us at:
Email: team@undg.com.my